This contract represents the entire agreement between the Client & Cardrona Trust and can be changed only in writing signed by both parties.
BOOKINGS & PAYMENT
No firm booking can be made until the deposit or full-payment has been received by the Cardrona Trust. The Client’s booking is only secured once the Cardrona Trust issues written confirmation.
For bookings made the Client shall pay a 50% deposit of the total rental amount. The remaining balance is due 5-days before the rental period.
Please note that any credit card fees and bank transfer fees will be payable by the Client. Visa, MasterCard and Amex credit card transactions will incur a 3.5% surcharge. Payments made by international wire transfer will incur a $NZ 25.00 bank fee per payment. All quoted prices are in New Zealand dollars and are inclusive of GST.
A minimum amount of $NZ 1000.00 will be charged on the day of the Client’s arrival. This bond will be fully refunded once we have confirmed that there is no excessive cleaning required, excessive rubbish to be removed, and any loss or damages to the property.
A credit card authorisation is required by the Cardrona Trust as security against the Client’s failure to perform the obligations set out in these Terms & Conditions, in the event that the above Bond amount does not cover the cost of excessive cleaning or rubbish removal, loss, damage and/or other charges.
The Cardrona Trust reserves the right to cancel any booking where it is necessary to do so as a result of a force majeure, or any other occurrence outside the Cardrona Trust’s control.
In the event of changes or complete cancellation, The Cardrona Trust’s liability will be limited to the refund of 100% of the amount paid. In no event will the Cardrona trust be responsible for any consequential or incidental damages, including travel expense, alternative lodging, or other expense.
Any facilities at the Property which are available for the Client’s use will be used at their own risk and the Cardrona Trust does not accept any responsibility for injury or loss suffered as a result of such use.
The Client is responsible for any call out charges incurred through damage or misuse of alarms, appliances, electronics or excessive use of services.
In the event that the Cardrona Trust’s insurance policy is used to cover damage caused by guests, the Client will be liable for any excess.
Every reasonable effort has been made to describe the property as fully and as accurately as possible. All bookings are made and accepted on the basis of the descriptions contained on our website and the Cardona Trust does not accept any liability if the property does not meet guest expectations.
CLIENT RESPONSIBILITY & RULES
The Client agrees to comply with these Terms & Conditions and the Guest Rules. You are also responsible for your guests and visitors and must ensure they comply with all applicable Terms & Conditions and Guest Rules.
The Client is responsible for ensuring the property is left in a reasonable condition of cleanliness and in the same condition of repair as upon arrival. This includes interiors, carpets, curtains, all fixtures and fittings as well as placing rubbish and recycling in appropriate bins when vacating the property. Any excessive cleaning, loss or damage to the property caused by the Client or their guests, or debts or charges incurred will be itemised and charged to the Client.
The Client agrees to:
Comply with the Property’s Compendium located at the property.
Comply with the Guest Rules relating to the use of spa pools, if applicable.
Notify The Cardrona Trust immediately of any damage or defect in respect of the property or its fixtures and fittings, or the failure of any mechanical or electrical appliances in the property. Damages and breakages will be charged at cost to repair damage plus $NZ 150.00 service fee.
Ensure that they and their guests act in a responsible manner at all times, and act with respect towards other guests, and neighbours. This includes observing quiet hours between 10pm and 7am each night.
Obtain approval for the erection of any temporary structures on the property (e.g. tents or tarpaulins) prior to making your booking.
Ensure children are supervised at all times by a parent or responsible adult.
Keep all doors and windows locked whenever the property is left unoccupied. A call out due to lost keys or lockout will attract a non-negotiable minimum fee of $NZ 150.00.
Ensure that the Internet connection is used for legal purposes only. The Client will be responsible for any illegal downloads during their stay.
Upon departure, adhere to the terms outlined under clause ‘ARRIVAL AND DEPARTURE TIMES’.
The Client agrees not to:
Do anything that adversely affects or compromises any insurance for the Property
Rearrange, change or remove any furniture, fixtures, installations, artwork or fittings at the property.
Use the property for any improper, immoral or illegal purpose, nor consume any illegal substances whilst on the premises.
Smoke inside the Property.
NUMBER OF OCCUPANTS
Unless written authorisation is by The Cardrona Trust, the total number of guests staying at the property may not exceed 12 unless expressly agreed with the Cardrona Trust. The Cardrona Trust reserves the right to refuse entry or evict the entire party if the number of persons occupying a property exceeds the number stipulated in this contract.
Well-behaved pets may be allowed on a case-by-case basis at the sole discretion of the Cardrona Trust. If a pet is permitted in writing by the Cardrona Trust to stay at the Property, the Client will be liable for any damage caused as a result.
EXPENSES PAID LOCALLY AT EXTRA COST
The rental property and any facilities or services expressly included in the written information provided by the Cardrona Trust are included in the contract price. Normal use of gas, electricity and water are also included unless otherwise stated.
ARRIVAL AND DEPARTURE TIMES
Unless otherwise agreed, Clients should arrive after 2PM on the day of arrival and vacate the property by 11AM on the day of departure. If you require special arrival/departure times, please contact us ahead of time and we will try to arrange for the changes.
COMPLAINTS & DISPUTES
Should any problem occur with the property, the Client must immediately (within 24 hours) notify the Cardrona trust The Client should allow the owner or manager reasonable time to remedy the problem, or to find a suitable replacement property.
The Cardrona Trust and its Client agree that the contract shall be governed by New Zealand Law, and that exclusive jurisdiction over all disputes arising out of the contract shall be in the courts located in New Zealand.
CONSEQUENCES OF BREACH
In the event that you do not comply with these Terms your occupancy of the Property may be terminated with immediate effect and all amounts paid by you for the remaining nights of your stay will be forfeited.